Customer Service Manager 100 %

Do you want to offer more than just service and create real added value for people? Then become part of our dedicated team and actively help shape the care of our patients. Sciensus Schweiz is part of the international Sciensus Group headquartered in Great Britain and specializes in drug therapies for people with immunological and rare diseases. We offer integrated solutions from drug procurement and wholesale to pharmacy and homecare services. In doing so, we care for patients throughout Switzerland in their home environment. To complement our dedicated team, we are looking for a service-oriented and organizationally strong personality immediately or by arrangement as Customer Service Manager 100 % (m/f) In this versatile and responsible position, you will independently take on organizational and administrative tasks in the area of defined therapeutic areas – in close cooperation with internal specialist departments as well as external partners. Your tasks Administrative support of our customers in the field of home therapy including coordination of delivery dates in German, French, ideally Italian and English Obtaining prescriptions and Spitex orders from doctors Requesting and tracking cost coverage from insurance partners Processing orders and invoicing Sending medical reports to doctors Onboarding and administrative support of new customers, including scheduling of nursing professionals and coordination of deliveries Ensuring material ordering for the nursing staff Creating and evaluating statistics General administrative activities What you bring with you Commercial or paramedical training Several years of professional experience in Customer Service in the service sector, ideally in healthcare, Spitex environment or insurance sector Confident communication in German as well as very good French skills, Italian and English are a plus High IT affinity and sound knowledge of Microsoft 365 Strong communication, reliable and goal-oriented personality with strong customer orientation "Yes we can" mentality: solution-oriented, proactive and a true team player, even in demanding situations We offer you Versatile and interesting range of tasks with active opportunities for design Attractive employment conditions At least 5 weeks of vacation, from the 51st year of life 6 weeks of vacation Promotion of specialist knowledge and competencies A team that is looking forward to meeting you Become part of our mission – we look forward to seeing you! Send your complete documents with photo by email to write E-Mail write (<>). Questions about the position will be gladly answered by Camenzind, Head Human Resources, . Further information can be found on our homepage . jpid3c889f3jm jit0626jm jiy26jm