Secretary/Receptionist

From December 2026/27 winter season Receptionist wanted The Hotel Hemizeus & Iremia Spa in Zermatt is an idyllically located 3-star superior hotel with 41 stylishly furnished double rooms, suites and holiday apartments. The in-house Iremia Spa on 255 m² invites you to relax and feel good with two saunas, a steam bath, a whirlpool as well as a spacious relaxation room with an impressive Matterhorn view. The Restaurant Genepy, which also belongs to the house, is a renowned à la carte restaurant and stands for seasonal, freshly prepared cuisine with a sophisticated touch and much attention to detail. We offer a position as Receptionist 100%/5 days a week; Your area of responsibility includes • Warm welcome and care of our guests • Check-in and check-out as well as processing of reservations • Telephone and written correspondence in German and other languages • Creation and organization of the daily room lists for housekeeping • Coordination and planning of the work orders for caretakers, drivers and other internal services • Close cooperation with all departments for a smooth daily routine • Maintenance and updating of guest data as well as administrative activities • Processing of guest requests and professional complaint handling • Support in the organization of the daily hotel operations and ensuring an optimal flow of information You convince through your • Completed training in hospitality, tourism or the commercial sector • Professional experience at the reception or in guest services is an advantage • Joy in dealing with people and a strong host mentality • Organizational talent as well as the ability to maintain an overview even in hectic situations • Independent, structured and reliable way of working • Strong communication skills and a confident, polished appearance • Team spirit as well as joy in cooperating with housekeeping, technical, service and other departments • Sense of responsibility and a high understanding of quality and service • Good German and English skills in speaking and writing, other languages such as French are an advantage • Confident handling of common MS Office applications; experience with hotel software (e.g. Casablanca, Protel, Mews or a PMS) is an advantage • Flexibility We offer • Regulated 5-day week • Accommodation • Cooperation in a dynamic and professional service team • Family atmosphere with respectful togetherness • Structured processes and an appreciative working environment Are you interested? Then apply to us! We look forward to your application documents via e-mail to patricia@hemizeus.ch Patricia and Ruggero Palazzo Hotel Hemizeus Untere Tuftra 11 3920Zermatt +41 27 966 21 11 www.hemizeus.ch www.restaurant-genepy.ch