Customer Care Advisor

Company Introduction ## OMEGA is a prestigious watchmaking brand known worldwide for its requirements of quality, precision and innovation for more than 170 years. Our watches are among the most beautiful in the world and are characterized by their cutting-edge technology and timeless style. Throughout our long history, we have broken precision records, redefined sports timing and maintained our position at the forefront of Haute Horlogerie. As an international brand, we are always interested in meeting future colleagues wishing to contribute to the work of our teams on almost every continent using their talents, ambitions and inspirations. Job Description ## You deliver service commensurate with the standards of a great watchmaking house, by ensuring the management of interactions with our local and international end customers, via all our channels (e-mail, telephone, live chat, social networks). You precisely analyze the expectations of your interlocutors throughout the customer journey, before, during and after the purchase, and provide personalized, relevant and consistent answers with the brand image. You actively contribute to strengthening the link with customers, while supporting our business partners. You also participate in the initiatives of the Customer Care department, notably in the fields of CRM, content, communications and continuous improvement projects. Profile ## Benefiting from proven experience in customer relations, you possess excellent writing skills in French, German and English, both in terms of spelling and style (Italian is an asset). Possessing a keen sense of service, you demonstrate rigor, diplomacy and a high level of professional requirement. You know how to embody the codes and values of a luxury brand in each of your interactions. Organized and reliable, you enjoy teamwork while demonstrating autonomy. You approach situations with discernment, flexibility and a resolutely solution-oriented and customer satisfaction mindset. Languages ## FR / ALL / ANG Contact Person ## Lauriane Premand HR Business Partner Workplace Rue Jakob-Stämpfli - Jakob-Stämpfli-Strasse 96 2502 Biel/Bienne (Bern) Suisse Company Address Omega SA Rue Jakob Stämpfli 96 CH-2502 Bienne Apply for this position Share this advertisement • * • * • - Move left • Move right • Move up • Move down + Zoom in • Zoom out Home Jump left by 75% End Jump right by 75% Page Up Jump up by 75% Page Down Jump down by 75% Map • Terrain Satellite • Labels Keyboard shortcuts Map Data Map data ©2026 GeoBasis-DE/BKG (©2009), Google Map data ©2026 GeoBasis-DE/BKG (©2009), Google 20 km  Click to toggle between metric and imperial units Terms Report a map error