Technical Support Specialist 80 - 100 %

Technical Support Specialist (REP\-Admin) 80 \- 100 % (w/m/d) In accordance with the vision "We drive innovation to improve people's lives", Hamilton companies have been providing solutions for the healthcare industry since 1950. We are an innovative pioneer regarding ventilators, automated pipetting and sample storage, as well as the development of process sensors. The Business Unit Robotics develops, produces and sells pipetting robots to automate liquid handling processes for the pharma, food industry, as well as cell or DNA research. What you can achieve: Examination of customer inquiries for goods returns to Hamilton (RMA process), issuance of the RMA (Return Material Authorisation). Goods receipt: Identifying and processing goods returns to Hamilton according to the existing RMA process. Decontamination of goods according to Hamilton quality standards. Registration of goods receipt in the Hamilton ERP (Microsoft D365). Provision of all necessary working documents such as receipt confirmation; production order; sales order etc. Creation of credit notes from goods returns, as well as monitoring repair orders to third-party providers (external repair). Creation and maintenance of repair instructions (assembly history taking all changes into account). Processing of the prepared sales orders (Sales Order) regarding repair costs and shipping date. Forwarding the orders to the outbound department (OPD). What you bring with you: Training as a polymechanic, mechanic, electronics technician with enjoyment of administrative tasks or commercial training with an inclination towards technical challenges German language skills in speaking and writing are a prerequisite as well as good knowledge of English Good PC user skills Independent, conscientious way of working You are a team player, resilient, flexible and open to cross-functional challenges Learn more about professional opportunities at Hamilton at . Do you share our values and do you feel at home in a collegial and down-to-earth environment? At Hamilton, we offer not only a motivating work environment, but also various leisure activities and contemporary working conditions. Our "Du" culture promotes open communication and pleasant cooperation. Become part of a team in which your competencies are valued and space is created for innovative ideas. Interested? If you have any questions, please contact us by writing to email (<>) and let us know the following details: Reference: JR\-6089\-fjb/ Applications by post or by e-mail unfortunately cannot be considered. jpidff9a27djm jit0832jm jiy26jm