Call Agent 80%-100%

Call Agent Inbound / Outbound (80–100%) Work location: Oerlikon Workload: 80–100 % Start: September 2026 or by arrangement Work model: On-site (no home office during the probationary period) Your tasks • Receiving and processing customer inquiries in inbound • Conducting outbound campaigns according to specified scripts • Scheduling appointments for the field service • Telephone consultation and support for customers • Maintenance and processing of customer data in the CRM system • Collaboration with internal specialist departments and field service employees What you bring with you • Experience as a Call Agent, Customer Service employee, insurance advisor, or in a comparable function • VBV certificate • Insurance experience • Very good German skills (Standard German is sufficient, Swiss German is an advantage) • Very good Italian skills, ideally at native speaker level • Enjoyment of telephone customer contact • Independent and reliable way of working • Good IT skills as well as experience with CRM systems is an advantage • High willingness to learn and motivation to familiarize yourself with new systems What awaits you • Varied activity in the inbound and outbound area • Modern CRM and telephone systems (including Microsoft Dynamics and Dialogmaster) • Comprehensive training in products, processes and systems • Pleasant team with employees of different age groups • Regular working hours from Monday to Friday • Long-term employment opportunities with development potential Training You will be intensively trained for around one month. The training includes: • Introduction to internal systems • Product training • Contract and process training • Conversation management and appointment scheduling • E-learnings and practical guidance