ICT Supporter 80-100%

ICT Supporter (m/f) 80-100% Tasks: Ensuring efficient and high-quality 1st level support Responsibility for compliance with and further development of ITSM processes and tools Monitoring service quality and deriving improvement measures Escalation management and interface to 2nd level support and external partners Management and optimization of all software licenses Supporting Financial Operations in analyzing and optimizing infrastructure and cloud operating costs (including budget planning, cost control, reporting) Strengths Completed computer science training with at least 3 years of professional experience Distinct communication and leadership skills with a high degree of social competence Experience with ITSM tools and in-depth understanding of IT infrastructure and processes Experience in handling IT budgets and license management is an advantage Structured, solution-oriented and quality-conscious working method Very good German language skills in writing and speaking, solid English language skills Customer- and service-oriented appearance with high self-responsibility Apply now For questions, we are available to you by phone. About us With our innovative and effective pharmaceutical solutions, we at Zur Rose do everything to positively influence people's lives. Our team of 500 employees with its headquarters in Frauenfeld pursues the common goal of improving the future of healthcare. Since quality, comfort, and efficiency are particularly emphasized at Zur Rose, patients can simply and safely take their health into their own hands. Our claim is to predict future requirements in the healthcare system. In developing our solutions and medicines, we rely on a high degree of reliability and efficiency and take care of complex issues so that our customers can lean back and relax. Cross-functional teamwork is promoted by our corporate culture, so each team member is equally valued and encouraged to actively participate in the decision-making process. Open communication and empathy are our top priority. We always try to find a common denominator and thus avoid compromises. Our passion at Zur Rose is to positively influence the world. Do you share the same values and want to improve people's lives too? Then we would be happy to welcome you as part of our team. jpidc8fe186jm jit0728jm jiy26jm