Customer Support Manager

Customer Support Manager (60-80%) We are a 2011 founded spin-off of ETH Zürich with startup spirit. With our SaaS solution quitt, we take over the correct employment of private workers for private individuals in Switzerland, Germany, and England. With quitt Business, we take over personnel and payroll administration for start-ups and SMEs. To date, wages of over 400 Millionen CHF have been processed via our web applications. In our offices in Zürich-Wiedikon, München, and Dersingham, around 50 employees ensure a simple, fair, and digital handling of employment relationships. Our mission: Fair employment, made easy. For these ambitious undertakings, we need your support! Tasks As Customer Support Manager, you will support us in daily business with quitt and, in the long term, also with quitt Business, and you will be the figurehead and first point of contact for our company. The tasks of your future team include: General customer support by phone, e-mail, and chat in German, English, and Swiss German, possibly also Italian Ensuring a smooth process of the operational day-to-day business Various administrative tasks Supporting other team members Ensuring process optimization Qualification You are: A positive personality with a completed commercial or business administration education and several years of professional experience in the field of administration, (telephone) customer support, or social insurance. Fluent in German, English, and Swiss German (any additional language is a plus) and skilled in handling common MS Office products. Motivated, independent, and precise in your work, communicative, stress-resistant, networked thinking, receptive, willing to learn, and focused on continuously questioning and improving existing processes. Available immediately or by agreement. Benefits Hybrid work model with modern office at Zürich Wiedikon train station Diverse, committed team with strong cohesion Regular team events and social gatherings Free coffee, tea, and snacks in the office Start-up spirit, flat hierarchies, and direct communication channels Several office dogs We look forward to getting to know you! jpid17e1a51jm jit0728jm jiy26jm