Operations Team Lead

Operations Team Lead (m/f/d) Company Description At Infoscore AG, we support companies in minimizing financial risks and making their receivables management efficient. As part of the international corporate group Riverty (formerly Arvato Financial Solutions) with over 4,000 employees in 11 countries, we offer tailor-made solutions in the areas of credit checks, debt collection, and risk management. Our goal is to strengthen the financial stability of our customers and provide them with a secure foundation for sustainable growth. Become part of our team and help us shape the future of financial management! Job Description We are looking for support as Team Lead Receivables Management Debt Collection (m/f/d) (permanent, full-time) Join our team at our location in Schlieren Your Area of Responsibility You lead our customer service and receivables management team with passion, promote a high-performance team culture, develop the area strategically and operationally, and actively participate in daily business and take on your own receivables cases. You are responsible for the resource planning, management, and further development of a team of 7 employees and ensure efficient processes along the entire receivables management process. You ensure professional, customer-oriented, and at the same time consistent processing of outstanding receivables and find the right balance between customer satisfaction, payment security, and economic company goals. You analyze relevant service, debt collection, and performance key figures (KPIs) as well as optimization potential and derive effective measures to increase efficiency, success rates, and service quality. You drive the continuous further development of our processes in receivables management, implement innovative solutions, and use modern technologies to make the processing of receivables and customer inquiries more efficient. You ensure that legal, regulatory, and internal company requirements in the receivables management and debt collection environment are met. You coach and support your team in demanding customer and debtor conversations, strengthen negotiation skills, and promote the professional and personal development of the employees. You manage and accompany the cooperation with external debt collection service providers, lawyers, and other partners and ensure efficient processing of complex cases. Qualifications What you bring with you You have a completed commercial vocational training. Alternatively, you have successfully completed a degree in business administration or a comparable degree from a university of applied sciences. You bring several years of leadership experience - ideally at least five years - and have already successfully led and developed teams in customer service, receivables management, debt collection, or a comparable environment. You convince through a strong leadership personality and combine assertiveness with empathy, appreciation, and a motivating leadership style. You think entrepreneurially, act solution-oriented, and manage to balance customer orientation with economic goals and successful receivables realization. You have a good understanding of service, reminder, and debt collection processes and recognize opportunities to optimize processes and results. You work data-driven, analyze key figures confidently, and derive concrete measures from them for the management and further development of your area of responsibility. You communicate convincingly on different levels and act confidently towards both employees and internal and external stakeholders. Your German and English skills are business fluent in speaking and writing. You also have fluent Swiss German skills. Additional Information We are looking for employees who like to roll up their sleeves and expand our business further with us. Our employees are one of our success factors, which is why teamwork and social competence, paired with a good dose of humor and a healthy pinch of pragmatism, are important. A young team in a dynamic, international environment awaits you. Above-average working conditions and a modern infrastructure round off our attractive offer. Information obligations in connection with the collection of your personal data: The company specified in the job advertisement is responsible for data protection for your application. The company processes your data for the purpose of establishing an employment relationship based on Art. 6 (1) b GDPR / § 26 (1) 1 BDSG. The storage period of your data is based on the deadlines of the respective country, starting from the conclusion of the recruitment process. You can find these here. You can reach the company's data protection officer at the above-mentioned postal address. You can obtain further information on data protection and your rights here. Recruiting platform powered by SmartRecruiters. Information obligations in connection with the collection of your personal data: The company specified in the job advertisement is responsible for data protection for your application. The company processes your data for the purpose of establishing an employment relationship based on Art. 6 (1) b GDPR / § 26 (1) 1 BDSG. The storage period of your data is based on the deadlines of the respective country, starting from the conclusion of the recruitment process. You can find these here. You can reach the company's data protection officer at the above-mentioned postal address. You can obtain further information on data protection and your rights here. Recruiting platform powered by SmartRecruiters. jpid7f9feb9jm jit0730jm