Team Leader Telesales B2B (Inside Sales) – national, 80–100 % (m/f/d)

CWS-Hygiene is the market leader in the field of washroom hygiene and a pioneer in terms of sustainability in our industry. You have probably already seen us in the washrooms of restaurants or noticed our floor mats at the entrance of retail stores. You find us everywhere – whether on-site or on the street, where you regularly see our service vehicles. We are looking for you to strengthen our Sales team in the hygiene sector!

Your tasks as

Team Leader Telesales B2B (Inside Sales) – national, 80–100 % (m/f/d)

In your role as Sales Lead Trade, you lead your team with clear goals, high commitment, and a strong focus on revenue growth. Through active performance management and the consistent control of sales activities, you ensure that agreed goals are achieved and sustainably exceeded. With targeted coaching, efficient processes, and the professional use of CRM, sales scripts, and campaigns, you build a high-performance organization that delights customers and delivers measurable results.

Your role with us as Team Leader Telesales B2B

• You build up the national telesales team (around 7 employees, German-speaking and French-speaking Switzerland) and lead them professionally and disciplinarily, with clear revenue and activity goals.
• You increase cross-selling and up-selling revenue with our existing customers and manage the team based on data via KPIs, pipeline, and Salesforce.
• You coach your employees regularly through call reviews and feedback and develop them in a targeted manner.
• You actively shape the telesales model: conversation guides, campaigns, processes, and quality standards.
• You work closely with Account Management, Customer Care, Marketing, and Controlling and report directly to the Head of Marketing & Sales

How do you ensure that we offer the best service?
At CWS-Hygiene, we believe it is crucial that you fit both personally and to our company culture. You have a passion for service solutions, want to be the best, and bring a high level of commitment. You are able to recognize the needs of our customers and translate them into first-class solutions.

• Experience in leading a telesales, inside sales, or outbound team, with demonstrable sales success on the phone
• You manage teams via KPIs and pipeline and turn numbers into concrete measures
• You enjoy coaching and staying close to the action: call reviews, feedback, and role-playing are part of your daily routine
• You tackle things, structure, and continuously improve processes, guides, and campaigns
• Very good German and good French skills to be able to coach calls in both languages

Advantageous

• Experience with Salesforce or a comparable CRM as well as with Excel; D365fO is a plus
• Commercial basic training or further training in sales or leadership

What we have to offer you

Working at CWS Hygiene means being part of a dynamic and challenging environment where no two days are the same. As part of a large European company, you have the opportunity to learn a lot and constantly develop yourself. Our core values: The customer comes first, we support each other, we get better every day, we take responsibility, and we strive for success.

• Scope for design: You help build a national team and directly shape the telesales model, with short paths to management.
• Performance that pays off: attractive fixed salary plus performance-related bonus
• Flexibility: 2 days of home office per week, workplace Glattbrugg, very well accessible by public transport
• Careful start: structured induction into products, systems, and the team
• Stability: 5 weeks holiday, very good pension fund, market leader with a rental model and recurring revenues

About CWS Hygiene:

With innovative, sustainable, and digitized service solutions, CWS Hygiene ensures health, safety, and protection in the workplace and in public spaces. The complete solutions include hand and toilet hygiene from small washrooms to large sanitary facilities as well as clean entrance and exit areas with mats in building complexes, public buildings, and industrial plants. CWS Hygiene stands for sustainability: thanks to its rental model, the company offers its customers a so-called "circular economy" and thus commits itself to a healthier and safer future.
Currently, CWS employs staff in 15 countries. The CWS International j4id10399396a j4it0938a j4iy26a