Customer Service Representative 100%

Customer Service Representative 100% (m/f/d) Company Description Sika is a specialty chemicals company, a global leader in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in construction and industry. Sika is present worldwide with subsidiaries in 103 countries, produces in over 400 factories, develops innovative technologies for customers around the globe, and thereby contributes significantly to the sustainable transformation in the construction and transport sectors. The more than 33,000 employees generated a turnover of CHF 11.20 billion in 2025. In Customer Service, we are responsible for order processing and the organization of transports from our shipping sites in Switzerland and Germany. We supply our sales organizations worldwide with innovative and sustainable products and are thus a central part of a service-oriented supply chain. To strengthen our team in Sarnen, we are looking for a Customer Service Representative Job Description Processing customer orders in cooperation with the Sika sales organizations Creating customs documents and transport offers Organizing and scheduling deliveries on various modes of transport Supervising apprentices (practical trainers) Qualifications completed commercial vocational training professional experience in order processing practically proven know-how in export processing and transport logistics is an advantage structured and independent working style with perseverance and goal orientation good user knowledge of the ERP system (SAP is an advantage) as well as MS Office very good German skills in speaking and writing (Level C2) good English skills in speaking and writing (Level B2 or C1) enjoyment in dealing with apprentices Additional Information We offer our employees the following and much more: exciting tasks with contacts to the various Sika sales organizations worldwide taking on responsibility yourself and independently managing a customer portfolio learning new things and developing professionally within the team continuously improving processes fair managers who support, challenge, and promote numerous employee events 40 hour week and at least 5 weeks vacation Own pension fund with attractive conditions and individual savings plans subsidized catering options Sika is a great employer - especially for employees who value good cooperation. Trust is the most important thing to us. For questions, Yen Nguyen-Dao, Customer Service Team Leader, Tel. , will be happy to provide further information! Ready for this challenge? We look forward to meeting you! We offer competitive compensation based on local market standards and the specific areas of responsibility for each position. Compensation is based on the skills, responsibility, education and/or further training relevant to the position. We are committed to fair and equitable compensation systems in accordance with applicable laws, the chemistry collective agreement and regulations. jpid0e48d31jm jit0832jm jiy26jm