Customer Service Advisor

Customer Service Advisor What you need to know about us The Emil Frey Group is not only a Swiss family business with more than 100 years of experience, but it is also one of the leaders in the automotive sector. Quality, tradition, innovation, and customer orientation constitute the pillars of the company. Its main activities are the importation of vehicles from global brands, the operation of garages, the logistics of spare parts and accessories, as well as the provision of financial services. Emil Frey SA Marly is an official sales and service partner of the brands Suzuki, Subaru, Kia, Mitsubishi, Zeekr Jaguar & Land Rover and also has a bodywork service and a spare parts store. Customer Service Advisor Your tasks Primary contact for our customers in the service field Reception of repair and service orders Competent advice on service and repair prestations Preparation of quotes and invoices Coordination and planning of appointments between customers and the workshop Guarantee of a smooth flow of daily activities Maintenance of customer relations and active customer follow-up Your profile Completed training in the automotive sector (e.g. mechatronics technician, technician) or in the commercial field with experience in the automotive sector Several years of experience in customer contact, ideally in the automotive sector Communication ease, organization, and stress resistance High sense of service and customer orientation Good IT knowledge Driving license cat. B What we offer you With us, you will find a new challenge with exciting tasks and much more: Numerous discounts (new and used cars, workshop work, spare parts, vehicle and health insurance, fuel cards, hotels, and much more) A healthy and attractive independent pension fund A long-term company perspective Individual possibilities for continuing education and development 25 days of vacation minimum How to contact us Yan Crettaz, administration manager, looks forward to receiving your complete application (including CV, work certificates, etc.) via the link "Submit your application now". For reasons of readability, we have refrained from simultaneously using the masculine, feminine, and diverse linguistic forms (m/f/d). Female and other gender identities are expressly included. For us, diversity also means ensuring that people working in such teams achieve the best possible results through their singularities and differences. We are convinced that a diverse workforce and an inclusive culture allow us to fully exploit our potential. jpidf8d136fjm jpit0834jm jpiy26jm