Customer Service and Order Processing Clerk

Customer Service and Order Processing Clerk (m/f/d, 80 - 100%) Work location: Bottmingen, Switzerland Workload: 80 - 100% Company: naVita Schweiz AG () Start date: Immediately About us: naVita Schweiz AG is a family business that is passionately committed to species-appropriate and natural nutrition for dogs and cats. Our high-quality pet food products are characterized by a high proportion of meat and fish, natural ingredients without artificial additives, and particularly gentle processing. Transparency, sustainability, and professional expertise are at our core – our products are manufactured according to food standards and are free from animal testing. To strengthen our team and create a new position, we are looking for a motivated, reliable, and solution-oriented Customer Service and Order Processing Clerk (m/f/d) with a positive attitude. Do you love animals, are you enthusiastic about online business, and do you like working in a team? Then you fit perfectly with us! Your role: In this versatile position, you are the central contact person for customers and specialist advisors. You support our sales team and are co-responsible for order processing, customer support, and the e-commerce area. Your main tasks Customer support Administrative support and maintenance of the customer database (ERP system) Technical support and problem solving After-sales service and feedback management Processing of complaints Basic telephone consultation and telephone service (flexible working hours) Order processing Processing of customer orders (ERP system / online shop) Communication with warehouse and logistics Administration of all order-relevant documents (order confirmations, delivery notes, invoices) E-Commerce Creation and management of discount codes (e.g., for markets and promotions) Specialist advisor support Consulting and supporting specialist advisors (IT, marketing, commission, order processing) Passing on relevant information and ensuring smooth processes Secondary tasks Support for accounting (checking payment status of debtors) Support in other administrative and organizational tasks as needed Creation of evaluations and statistics based on ERP system and Excel Deputizing for colleagues during holiday absences What you bring with you: Completed commercial training or comparable qualification Experience in customer service, order processing, and ideally in e-commerce Good IT user knowledge (ERP systems, online shop tools, MS Office) Independent, structured, and reliable way of working High customer orientation, communication strength, and teamwork skills Very good German skills in speaking and writing as well as good oral English skills; Italian skills are an advantage Love of animals is an advantage – having your own dog or cat fits perfectly with our corporate culture What we offer you: 5 weeks of vacation for an optimal work-life balance Possibility for home office and flexible working hours Public transport in the immediate vicinity & free parking spaces Flat hierarchies with plenty of creative freedom Dogs are allowed at work Free coffee for all employees Support for further training Attractive employee benefits Showers at the workplace, ideal for athletically active employees A family business with heart Application: Want to become part of our team? Then send us your CV, a crisp cover letter, certificates, and your salary expectations by email! Contact: Margrit Become part of our team and support us in further expanding naVita digitally and providing our customers and sales partners with the best possible support! jpid500428cjm jit0730jm jiy26jm