Receptionist

Guest reception and care: Warm welcome, check-in and check-out of guests, issuing of room keys and explanation of hotel facilities. Reservation management: Acceptance, processing and administration of room reservations (online, by telephone or in person), creation of offers and processing of cancellations. Communication: Answering telephone calls and e-mails as well as the organization of mail management. Information center: Providing information about the hotel, local sights, transport options and events. Services: Processing of guest wishes and special requests (e.g. wake-up service, taxi orders, room service) as well as proactive ensuring of guest satisfaction.