Service Desk Employee 100%

Project Description We are looking for a dedicated personality for our internal IT Service Desk in a dynamic working environment. In this role, you will act as a central point of contact for our employees and ensure smooth IT operations through efficient first-level support. You will become part of an international team that uses state-of-the-art technologies to actively help shape the IT infrastructure and optimally support the internal customer base. Responsibilities • Receipt and qualified processing of incidents and requests in German, French, Italian, and English. • Active support of internal customers with all IT support concerns. • Resolution of tickets according to ITIL-based processes as well as coordination with 2nd Level Support for complex requirements. • Taking over application support for various internal company systems. • Active maintenance and expansion of the Knowledge Management Database by creating relevant solution articles. Requirements Must-haves: • Very good knowledge of MS O365, Windows 11, and Intune. • Sound experience in the field of application support. • Confident handling of ITSM tools, ideally ServiceNow. • Business fluent German and French skills as well as good English and Italian skills. • Strong service orientation and enjoyment of direct customer contact. • Strong communication skills, high initiative, and a solution-oriented, independent way of working. Nice-to-haves: • Experience with hardware support (notebooks, printers). • Basic knowledge of Entra ID, MS Azure, and network configurations (Zscaler). • Interest in new technologies such as AI solutions and Copilot. • Willingness to work on-site at the Zürich location during the induction phase (subsequently 20-40% home office possible).