Customer Support/Customer Service Employee for After-Sales (100%)

• 24 June 2026 • 100% • Indefinite duration • German (Fluent), English (Intermediate), French (Basic) • Auf den Fiechten 2, 4147 Aesch BL • Log in to see jobup.ch's salary estimate About us ### The Eldar Store (eldar.ch) is a Swiss online shop with over 2 million products in its range. The operator of the online shop is Eldar Store AG, based in Aesch, Basel-Landschaft. Our product range includes the areas of Computer & Smartphone, Multimedia & TV, Furniture & Lighting, Office & Stationery, House & Garden, Leisure & Sport, as well as Books & eBooks. All products are shipped from Switzerland. In addition to the huge product selection, the Eldar Store convinces with fast delivery, low prices, and excellent customer support in German, English, and French. We are now looking for a dedicated Customer Support/Customer Service Employee (100%) to strengthen our After-Sales team. Your tasks with us in After-Sales ### • Processing email customer inquiries • Receiving telephone customer inquiries • Recording and monitoring customer returns and warranty cases • Collaborating with other departments and partners to find solutions for customer inquiries Your qualifications are ### • Commercial training • or professional experience in customer service • or professional experience in retail • Good handling of the PC Your language skills are ### • German: Very good (written & spoken) • English: Good (written & spoken) • French: Basic knowledge (written & spoken) Personally, you are ### • Very friendly and courteous • Good at finding and communicating fair solutions • Concentrated and goal-oriented Your benefits with us ### • Attractive salary • 5 weeks of vacation • Young, friendly, and dynamic team • Ergonomic, modern, and bright workplace • Paid further education • State-of-the-art new building office • Free parking in the underground garage • Public transport stops directly in front of the door • ALDI directly in front of the door • Bakery directly in front of the door • Green spaces (with park) directly on the premises Your working hours are Monday to Friday from 08:00 to 17:30, with 1 hour of lunch break. Application information ### Have we sparked your interest? Then we are very much looking forward to your online application!