Customer Delivery Manager

In this role, you don't just take on tasks - you get the chance to noticeably advance our Managed Services. You will become the central voice of our customers, coordinate topics with impact, and shape the quality of our services with your commitment. If you enjoy moving things forward, taking responsibility, and achieving the next level in service management together with us, then this is exactly the right challenge waiting for you. This is what you can expect: ### • You will be responsible for outsourcing customers in the Managed Services area • As a central point of contact, you will be responsible for operational topics such as operating contracts, SLA, escalations, service reporting, and correct invoicing • You will lead the service meetings, including minutes and a list of pending issues • You will enjoy coordinating and implementing customer requirements in service management • You will monitor and control your assigned outsourcing orders, including controlling • The Key Account and Sales Managers are looking forward to your support with calculations and offer creation. Up- and cross-selling are also part of your responsibilities • Initiating improvements to services and components will round out your work • You will support the internal delivery teams in communication and coordination in challenging situations This is what you bring: ### • You have a degree in business informatics • Your many years of experience in service management with medium-sized customers (250 IT workplaces) is a plus • Commitment, initiative, and the ability to assert yourself are among your characteristics • You are a good communicator, eloquent, and have impressive negotiating skills • The IT industry is a familiar environment for you • Constant changes are enjoyable for you, and you have a flair for organizing and coordinating. You will also actively contribute to bringing our organization to the next level • You have a sound ITIL or equivalent education in the field of service management • Contact person: Kyrill Bauer