Technical Support Specialist for the Rail Control System (RCS)

What you can achieve. • As technical user support in second-level support, you ensure the stable and effective operation of RCS-D and represent the concerns of users in IT. • You analyze malfunctions and data errors in a structured manner and derive appropriate measures to ensure that operation remains reliable. • You process reported incidents from the initial assessment through effective workarounds to sustainable resolution. • You maintain master data carefully and ensure quality and consistency for operations. • For efficient support services, you build suitable tools and maintain transparent tracking of error messages and incidents. • You actively participate in tests and the preparation of new releases, as well as innovations in the RCS-D environment, and contribute to continuous improvement. What you bring with you. • Teamwork and strong communication skills characterize you, and you act calmly and in a service-oriented manner even under pressure. • You combine a high sense of responsibility and quality awareness with a strong customer and service orientation. • Analytical and solution-oriented thinking as well as independent action help you to quickly understand complex issues and tackle effective solutions. • As a user of RCS Dispo, for example as a dispatcher or ZVL, you bring practical experience or the willingness to acquire the necessary specialist knowledge. • Experience in SQL database queries and the willingness to familiarize yourself with the complex world of railway operation IT systems. • You have very good written and spoken German, ideally at C1 level, and knowledge of another national language is desirable, and you have an interest in multi-year cooperation.