Senior Specialist: Business Applications & Projects 80–100%

Do you know business applications, think in terms of processes, and want more than just solving tickets? Here you combine application operations, specialist departments, IT, and project work. You analyze complex concerns, bring structure to technical and specialist questions, and ensure that central systems function reliably in everyday life and are developed meaningfully. #p4bjob Details about the position • Bern-Mittelland region • Immediately or by arrangement • 80–100% • Permanent Your job • Responsibility for demanding 2nd level concerns regarding central business applications • Analysis of complex malfunctions, specialist questions, and system-related problems • Clarification of causes, connections, and impacts in close coordination with specialist departments, IT, and external service providers • Coordination of adjustments, changes, releases, and smaller developments • Recording, testing, and concretizing requirements from the business • Translation of specialist needs into understandable specifications, solution approaches, or technical clarifications • Participation in projects regarding applications, processes, digitalization, and system optimization • Accompanying tests, acceptances, rollouts, and introductions of new functions • Ensuring clean documentation of processes, solutions, system adjustments, and decision-making bases • Support in the prioritization of concerns so that important topics do not get lost in daily business In addition • Specialist departments receive competent support from you regarding questions about applications, processes, data, and system logic • Technical clarifications are prepared in a structured manner and coordinated with the right internal or external bodies • You recognize optimization potential in processes, systems, and interfaces early and contribute concrete suggestions for improvement • You keep a close eye on data quality, permissions, interfaces, and process flows • Users benefit from understandable explanations, short training sessions, and pragmatic assistance • In the case of recurring problems, you look not only for workarounds but for sustainable solutions • You take on a mediating and coordinating role between specialist departments, IT, suppliers, and project teams • In everyday life, you ensure that applications not only function but are also understood and used meaningfully by users Your profile • Completed training or further education in business informatics, informatics, business administration, or comparable practical experience • Several years of experience in the environment of business applications, application support, 2nd level, application management, IT business, or specialist-related system responsibility • Good understanding of business processes, system connections, and the needs of different stakeholders • Experience with incidents, changes, releases, testing, documentation, and project work • Confident handling of specialist requirements, technical clarifications, and solution-oriented communication • Routine in working with specialists, IT specialists, suppliers, and external service providers • Ideally knowledge of ERP, CRM, DMS, ServiceNow, databases, interfaces, or other specialist applications • Experience in a regulated, service-oriented, or complex corporate environment is an advantage • Very good German language skills and the ability to explain complex topics understandably, calmly, and appropriately for the target group Your personality • Analytical, structured, and solution-oriented way of working • Enjoyment of complex questions where technical expertise, technology, and processes interact • High level of personal responsibility and a good sense of priorities • Calm, reliable manner, even when several topics are on the table at the same time • Communicative personality who can mediate between business, IT, and external partners • Pragmatic approach to creating solutions that truly work in everyday life • Interest in continuously improving systems, processes, and cooperation • Careful way of working with an eye for detail without losing the overview Your new employer • Established Swiss service company in the healthcare sector with a focus on e-health topics, complex processes, and sensitive data • An environment in which applications do not simply "run along," but contribute directly to reliable, efficient, and customer-oriented service delivery • High importance of stable systems, clean processes, and well-functioning cooperation between specialist departments, IT, and external partners • Professional, collegial, and down-to-earth working environment with high technical competence • An employer where new ideas are welcome, responsibility is taken seriously, and good solutions arise through mutual exchange • A suitable environment for an experienced personality who likes to work independently, thinks along professionally, and actively drives application topics in healthcare forward • No anonymous corporate structure, but an environment where your contribution is visible, your experience counts, and you can concretely help shape digital development in healthcare Your gain • Exciting specialist role with close proximity to business, IT, and projects • Responsibility for applications that are relevant daily within the company • Varied tasks between analysis, coordination, operations, and further development • An environment in which expertise, reliability, and initiative are valued • Short paths, modern working tools, and professional structures • Flexible working models with home office possibilities • Development perspectives towards application management, IT business, business analysis, or project management • A role for people who do not just support applications, but want to make them better