Customer Service Specialist

Customer Service Specialist (d/m/w) Aerolite was founded in 1995 and has a leading position on the world market for high-quality and functional medical interior equipment for aircraft. The success of Aerolite is based on the development and manufacture of lightweight, sophisticated and customer-specific interior solutions for medical deployments. This is done with high consulting competence and in close cooperation with their civilian and military customers. Today, over 100 employees in Switzerland and the United States implement customer requirements for customized interior solutions and corresponding services. The company has approvals from the EASA and quality management certifications. To further expand our leading position, we are looking for you! Your tasks Regular support of existing customers Processing of general customer inquiries after delivery Processing of spare part, repair and service requests Maintaining the spare parts catalog Maintaining and evaluating customer surveys; developing improvement suggestions Participation in the AOG standby service (24/7/365) Your profile Completed technical vocational training At least 5 years of experience in the aviation sector; preferably in the area of maintenance or customer support Very good German and English language skills in word and writing, Italian and French language skills are an advantage Distinct customer orientation and negotiation security; well-groomed appearance Flexible, resilient personality with independent, efficient and accurate working methods Good IT skills (MS Office; CRM; ERP) Your future With us, you can expect an interesting working environment in the fascinating world of aviation. With your contribution, you give national and international rescue organizations a variety of possibilities to save and preserve lives. Are you interested? If you are interested in continuing your career in this exciting environment, we should get to know each other. Frau Ouwehand, Head of HR, is looking forward to your complete application documents. jpid4369e1bjm jit0625jm jiy26jm