CRM Application Owner

«We value your opinion and your commitment from day one. Here you can make a difference.» CRM Application Owner (w/m/d) 60\-80% 1752 Villars\-sur\-Glâne Verfora AG Espace Mittelland (BE, FR, NE, JU, SO) Customer Service / Support What you can achieve You are responsible for the operation, support (1st and 2nd level) and the further development of Microsoft Dynamics CRM You are the contact person for CRM topics and coordinate the cooperation with specialist departments, IT and external partners You analyze requirements, prioritize optimizations and accompany the implementation of new functions You plan tests and training and support users with questions regarding the CRM You ensure data quality and support the maintenance and cleaning of master data You document processes and actively participate in CRM and digitalization projects What you bring with you Experience in a comparable CRM function Very good knowledge of CRM systems, ideally Microsoft Dynamics 365 Microsoft certifications (Dynamics 365 Sales and/or Customer Insights) as well as Power BI knowledge are an advantage Structured, independent and solution-oriented way of working Enjoyment of operational tasks as well as the further development of processes and systems Strong communication skills and enjoyment of working with internal and external stakeholders Very good German as well as good French skills What we offer you Benefits may vary slightly depending on the area / position 5 weeks of vacation, with the possibility to purchase up to 10 additional vacation days or take unpaid leave Pension fund with advantageous premium distribution - approx. 2/3 are covered by us Various discounts in our pharmacies and with other top brands Expand competencies through promoted and supported initial and further training as well as internal development opportunities Family-friendly with 16 weeks of maternity leave (100% of the salary) and 20 days of paternity leave (100% of the salary), as well as participation in a children's fund Registered shares at preferential prices - not only engage professionally for Galenica, but also invest Mobile and flexible working in consultation with the team Contact Your application will be processed by: Galenica Specialist Recruiting Tel. \+41 58 852 85 86 About us A product portfolio with top brands Verfora is a company in the Galenica network and markets qualitatively first-class health and beauty products with well-known products and brands that can be found in almost every household: Perskindol®, Anti\-Brumm®, Merfen®, Algifor® – to name just a few of the top products. We have a strong position in the areas of pain, cough, cold and respiratory diseases. Our work in marketing and sales is primarily aimed at all pharmacies and drugstores. At Verfora you are part of a mission: «Helping people to feel good, to get well and to stay well.» At the same time, you help to continuously expand our product portfolio and open up new market segments. Place of work Verfora AG Route de Moncor 12 1752 Villars\-sur\-Glâne CRM Application Owner (w/m/d) «We value your opinion and your commitment from day one. Here you can make a difference.» CRM Application Owner (w/m/d) 60\-80% 1752 Villars\-sur\-Glâne Verfora AG Espace Mittelland (BE, FR, NE, JU, SO) Customer Service / Support What you can achieve You are responsible for the operation, support (1st and 2nd level) and the further development of Microsoft Dynamics CRM You are the contact person for CRM topics and coordinate the cooperation with specialist departments, IT and external partners You analyze requirements, prioritize optimizations and accompany the implementation of new functions You plan tests and training and support users with questions regarding the CRM You ensure data quality and support the maintenance and cleaning of master data You document processes and actively participate in CRM and digitalization projects What you bring with you Experience in a comparable CRM function Very good knowledge of CRM systems, ideally Microsoft Dynamics 365 Microsoft certifications (Dynamics 365 Sales and/or Customer Insights) as well as Power BI knowledge are an advantage Structured, independent and solution-oriented way of working Enjoyment of operational tasks as well as the further development of processes and systems Strong communication skills and enjoyment of working with internal and external stakeholders Very good German as well as good French skills What we offer you Benefits may vary slightly depending on the area / position 5 weeks of vacation, with the possibility to purchase up to 10 additional vacation days or take unpaid leave Pension fund with advantageous premium distribution - approx. 2/3 are covered by us Various discounts in our pharmacies and with other top brands Expand competencies through promoted and supported initial and further training as well as internal development opportunities Family-friendly with 16 weeks of maternity leave (100% of the salary) and 20 days of paternity leave (100% of the salary), as well as participation in a children's fund Registered shares at preferential prices - not only engage professionally for Galenica, but also invest Mobile and flexible working in consultation with the team Contact Your application will be processed by: Galenica Specialist Recruiting Tel. \+41 58 852 85 86 About us A product portfolio with top brands Verfora is a company in the Galenica network and markets qualitatively first-class health and beauty products with well-known products and brands that can be found in almost every household: Perskindol®, Anti\-Brumm®, Merfen®, Algifor® – to name just a few of the top products.