Head of Customer Solutions & Last Mile 100%

Head of Customer Solutions & Last Mile (m/w/d) 100% Your tasks Technical and personnel management of the Customer Solutions department in the logistics services area (3PL) Independent care, consulting and development of customer relationships in the area of warehousing and transport Management and implementation of projects for the introduction and further development of customer-specific logistics and supply chain solutions Responsibility for Service Level Agreements (SLA) as well as contractual cooperation with our last-mile service providers in the area of parcel, truck and package logistics Ensuring high service quality and continuous optimization of processes, costs and customer satisfaction Close cooperation with internal departments and external partners to further develop our logistics services What you bring Commercial basic or further training, ideally in a transport or logistics services company Several years of experience in caring for and developing customer relationships In-depth professional experience in the field of logistics services and transport management Distinct understanding of business management contexts as well as key figure and result orientation Proven leadership experience with the ability to promote and successfully develop employees High assertiveness paired with negotiating skills and decision-making strength Entrepreneurial thinking and a distinct customer and solution orientation Analytical, structured and independent working method We offer A responsible position with scope for design Opportunity to actively participate in shaping our logistics processes Favorable conditions on our entire range of goods and possibility of Reka purchase Were we able to arouse your interest and do you feel addressed by this challenge? Then we look forward to receiving your complete application documents. jpidc155159jm jit0623jm jiy26jm