Front Office Staff - Hotel Victoria

Work where hospitality is lived The BÂLE HOTELS GROUP unites six hotels and two conference centers under one roof, which stand for hospitality, highest comfort and passion for gastronomy. These include the Hotel Pullman Basel Europe\*\*\*\*, the Hotel Victoria\*\*\*\*, the Hotel Basler-tor\*\*\* and the Boutique-Hotel Märthof\*\*\*\* in Basel, the Hotel Savoy\*\*\*\* in Bern, the Holiday Inn Express\*\*\* in Oftringen, the Coop Tagungszentrum in Muttenz as well as the Hôtel du Léman centre de séminaire in Jongny. Together they create unique experiences for travelers, conference guests and connoisseurs. The Hotel Victoria welcomes, very centrally and conveniently located, with 107 comfortable rooms with modern equipment in a warm ambiance. In the Restaurant Bar\&Bistro, one enjoys breakfast or discovers both regional specialties, classic Swiss dishes and international cuisine in an ever new, refined way. At the bar or in summer on the idyllic terrace, one relaxes in an informal atmosphere. A diverse range of rooms as well as the modern, flexible technical infrastructure in the hotel enable events for up to 200 people. Workload 100% Contract permanent Start date 01.10.2026 Tasks • Check-In and Check-Out • Guest care and concierge activities • Active upselling • Telephone service • Receipt and processing of individual reservations • Guest correspondence • Various administrative tasks Requirements • Completed training in the hotel industry and initial experience at the reception is an advantage • Business fluent German and English in spoken and written form • Good French skills and Opera knowledge are an advantage • Reliable, team player, flexible, resilient with an open demeanor • Motivation, passion for the profession and joy in the work • Well-groomed appearance, good manners • High level of commitment also on weekends and public holidays • Discounts: up to 20% discount in all formats of the Coop-Gruppe • Employment conditions: loyalty bonus • Working time: 5 weeks vacation • Further education: support for external training and further education • Sustainability: hotel-owned employee water bottles: together against plastic use • Communication: Du- \& "Heartist"-culture • Health: Update-Fitness: Fr. 200.-- discount on the annual subscription Your contact person the Coop Genossenschaft Diana Latigan Human Resources