Technical Teamlead IT Operations (m/f) 80-100%

Today 6000 Luzern (Hybrid) IT Project Management • Permanent position Hybrid Salary band 125'000 - 140'000 CHF 01 Future Employer ## yellowshark AG is a leading Swiss personnel service provider specializing in IT, commercial professions, industry, and technology. Throughout German-speaking Switzerland, you will take your career to the next level with yellowshark, as we connect you with well-known companies, and we have been doing so for over 15 years! With sound market knowledge and a broad network, yellowshark offers you tailor-made solutions for permanent positions. Benefit from a dedicated team that understands your career goals and opens up exciting opportunities with attractive employers. Take the next step with yellowshark by your side! Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to getting to know you! 02 Your Task ## • Functional and personnel leadership of an IT operations team • Further development of the team in close cooperation with adjacent specialist departments • Ensuring holistic, customer-oriented, and high-quality service delivery • Close coordination with Service Management and Account Management • Processing complex second- and third-level inquiries • Planning and implementation of demanding IT projects in hybrid environments • Responsibility for the technical architecture of customer solutions • Proactive advice to customers on technical and strategic issues • Evaluation of new technologies and co-shaping of innovations • Promotion of know-how transfer as well as coaching and further development within the team 03 Benefits ## • Participation in external further training • Independent organization of daily business • Company vehicle • Flat hierarchies • Flexible working hours • Progressive employment conditions • Guaranteed hybrid or home office work • Career and advancement opportunities • At least 5 weeks vacation 04 Your Profile ## • Completed training as an IT specialist EFZ system technology/platform development incl. relevant IT further training (HF; FH; Uni; ETH) • Several years of professional experience in System Engineering or Network Engineering • Leadership experience as well as enjoyment of coaching and further development of employees • Experience with Azure Infrastructure Services, virtualization technologies such as VMware or Hyper-V, as well as backup solutions with Veeam • Good knowledge of Windows Server and Active Directory • Sound knowledge in the Microsoft 365 environment, especially in Entra ID, Endpoint Manager or Intune, Exchange Online and Microsoft 365 tenants • Good understanding of network basics • Independent, committed, and empathetic personality • High service orientation and strong communication skills • Advantageous are experience at an IT service provider, knowledge in SharePoint Online, project management experience as well as contact points with agile working methods • Proficient German skills (C2) as well as business fluent English (C1) • Possession of a category B driver's license 05 Useful Information ## • Varied leadership role with a technical hands-on component • Guaranteed home office of up to 3 working days per week • Modern workplace • Annual working time model with high flexibility • Above-average employment conditions with very good social benefits • Free parking, assumption of public transport subscription or participation in your commute • Targeted professional and personal development incl. financial participation in further training • Workation up to 4 weeks / year