Business Analyst FM Business Solutions CH 80-100%

Business Analyst FM Business Solutions CH 80-100% \- Customer Implementation: You implement new customers and coordinate data migration as well as process configuration until productive handover. \- Customer Further Development: You drive the further development of existing customer solutions, identify optimization potential, and implement adjustments. \- Function Implementation: You implement new functions for existing customers and ensure technical coordination with all stakeholders. \- Functional Support: You provide functional support to internal stakeholders in the above-mentioned business cases and act as a competent contact person. \- 2nd-Level Support: You take over the 2nd Level Support (approx. 1 day per week) and act as an interface between local 1st Level, 3rd Level of the ISS Group, and application providers. \- Release & Quality Management: You participate in the further development of the FMS@ISS-Blueprint and carry out testing and quality assurance during application releases. \- Documentation & Training: You support the creation of end-user documentation and provide practical training to FMS@ISS end-users. \- Education: University degree (BSc) or completion of a higher professional education (HF) in Business Informatics, Business Administration, Facility Management, or comparable \- Professional Experience: 2-3 years of professional experience are mandatory; initial experience in a comparable function is an advantage \- Language Skills: German and English, both oral and written, at a business-fluent level; French is an advantage \- IT Skills: Proficient use of MS Excel, Word, and PowerPoint; initial experience with CAFM systems and database systems is an advantage \- Functional Competence: Sound knowledge in project, process, and application management as well as high IT affinity; knowledge from the FM industry is an advantage \- Methodological Competence: Strong analytical skills, structured and goal-oriented way of working, as well as high diligence and good time management \- Social Competence: Teamwork skills, communicative strength, independent way of working, perseverance, willingness to take responsibility, and flexibility \- Wide range of internal development opportunities \- 16 weeks maternity protection \- Employee celebrations and appreciation programs \- Part-time work and job sharing: Flexible working models that fit your life \- Attractive own ISS Schweiz pension fund \- Inexpensive mobile subscriptions from Swisscom for the whole family \- Employee offer platform with attractive discounts and special conditions \- Structured onboarding in the initial phase