Head of Medical Secretariats (80-100%)

L-EOC, the multi-site hospital of Ticino, is present with its institutes throughout the entire cantonal territory with a total of 1-000 beds. The organization allows for the effective combination of a local approach and an overview, guaranteeing the population a global and local hospital offering, regardless of where the services are required. Thanks to the commitment and competence of more than 6-500 employees and their attention toward human relationships, l-EOC ensures quality healthcare by caring for over 41'000 inpatient patients per year and providing over 600'000 outpatient consultations. To complete the Administrative Services team of the Istituto Cardiocentro Ticino in Lugano, we are looking for a Head of Medical Secretariats (80-100%) # Profile: ## The medical secretariats team is primarily responsible for activities such as patient reception, drafting medical reports, performance recording, and appointment management. We are looking for a poised, flexible, and dynamic person, capable of facing daily challenges with a spirit of initiative, firmness, sensitivity, and fairness, always maintaining calm even under pressure. The ideal candidate has consolidated experience in team leadership and process management. In addition to a sense of responsibility and flexibility, they possess an authoritative, balanced leadership oriented towards people development and interdisciplinarity. They are capable of defining goals and priorities, organizing and coordinating teams distributed across multiple sites, delegating responsibilities, and guaranteeing the uniformity, quality, and efficiency of processes. They promote a culture of collaboration, empowerment, and continuous improvement, paying particular attention to the quality of service offered to the patient, digitalization, innovation, and organizational evolution. Necessary requirements: ## • Federal Certificate of Capacity as a commercial employee with commercial professional maturity or higher education in the economic or management field; • Proven experience in leading medium-to-large sized teams; • Strong communication, leadership, and negotiation skills; • In addition to the Italian language, knowledge of another national language and English; • Solid IT knowledge (Microsoft Office); • Availability to travel to multiple sites; • Consolidated skills in process management/development and organizational transformation; • Solid experience in digitalization and innovation of information processes; • Professional experience in the healthcare sector constitutes a preferential qualification. Start date: ## to be agreed upon. Complete applications including Curriculum Vitae and cover letter must arrive by September 4, 2026 only in electronic format, via the website www.eoc.ch. We will only consider applications submitted through this application. For further information, the Head of Administrative Services is available at the address april.rusconi@eoc.ch.