(Exclusive) Customer Service Specialist (Technical) Pharma m/f)

On exclusive assignment for our client, a renowned, internationally active pharma service provider based in the Zurich North area (central station location, also 2-3 days of home office possible), we are looking for, effective immediately or by arrangement, a (Exclusive) Customer Service Specialist (Technical) Pharma m/f) # In this varied role, you are part of our client's Customer Service and Account Management team and undertake versatile activities at the interface with international pharma producers (US market). You advise pharma companies in English on cooperation agreements (Pharma Services), the use of IT databases and cooperation platforms (superuser function after training), and are active in monitoring customer performance. You process customer inquiries, solve technical problems together with the internal IT, and coach customers in the application of various data analysis tools. You participate in internal projects (e.g., process optimizations, customer satisfaction measurements) and work closely with various internal departments (e.g., Sales, Marketing, Finance). With your competence and winning manner, you are simultaneously the calling card as well as the competent sparring partner in general questions regarding products and services for the international clientele (US pharma producers). This is in a dynamic, strongly growing as well as innovative international company with a sympathetic, uncomplicated corporate culture, flat hierarchies, and attractive employment conditions (e.g., 6+ weeks vacation, very good social benefits, etc.). To be successful in this responsible task, you bring a commercial or IT basic training. A Bachelor's degree (e.g., BWL) as well as initial relevant professional practice is also conceivable. You have several years of experience in comparable positions (e.g., sales back office, customer service with IT interfaces), which you have ideally gained in an international healthcare/pharma or health insurance environment. Specific practice in activities with IT databases/data analysis systems, as well as experience from an international environment (e.g., dealing with US customers), is an advantage. You bring business fluent English skills as well as ideally also good German skills; further languages are an advantage. You are proficient in using MS Office incl. Excel (possibly incl. Pivot) and Power Point; good knowledge of BI tools (e.g. Power BI) and/or JIRA is an advantage. If you are also a pragmatic, well-organized personality who can communicate winningly at all hierarchical levels, then we should get to know each other as soon as possible. Are you looking for a new challenge in (Technical) Customer Service Pharma/Health Insurance in a dynamic, international environment? Do you meet the above requirements? Then we look forward to receiving your complete application documents (CV in English, certificates and diplomas) to Mr. Roger Theiler, Sr. HR Consultant/CEO, roger.theiler@evergreen-hr.ch.