IT Service Desk Specialist

Be your best with Bechtle With IT Service Desk Specialist (f/m/d) Be your best with Bechtle With more than 16 000 employees, we are one of the most successful IT companies and market leaders in our sector. The combination of direct sales of IT products and a full range of services offered by the various IT service companies makes us a strong and future-oriented ("zukunftsstark") IT partner for medium-sized companies, large groups, and the public sector. We are at home throughout Europe and always close to you. IT Service Desk Specialist (f/m/d) Be your best with bechtle This position is to be filled in Morges or Petit-Lancy. Your mission Take charge of, qualify, and process incoming requests from our customers Ensure the entry, follow-up, and closure of tickets on our ticketing tool Escalate unresolved tickets to our Operations team and our partners System administration (Account creation, user rights management, etc..) Update technical documentation Participate in technical interventions at our customers' sites Pamper our customers and know how to reassure them Your profile Initial training in IT, such as CFC 2 to 5 years of experience in the field of IT support Experience or knowledge of the following technologies: Workstation, Microsoft Systems, Cloud, virtualization, MDM... Excellent communication skills: interpersonal skills, excellent writing skills Sense of listening and service, ability to establish relationships of trust with interlocutors of all levels, collaborative attitude and team spirit Fluent French and a good level of English (B2) Our offer Flexibility: individually set the place and working hours according to needs Advantageous working conditions: 6 weeks of vacation per year and an attractive pension plan Development and enhancement of potential: a wide range of professional and personal training courses offered by the Bechtle Academy Job number: LVVXL470 Marie-Laure Delaty || Bechtle Suisse SA Bechtle Suisse SA has certified competencies in strategic areas: IT Infrastructure, Virtualization, Information Management, Managed Services, Skills Management, Data & Analytics, Printing Solutions and E-Commerce. Thanks to these competencies and strong and lasting partnerships with the main market players, we offer a modular and perfectly coherent range of products and services to cover all our customers' needs. Our proximity, our global vision of infrastructure and project management make us an essential player in the market. Our 1000 motivated employees are our best assets to ensure speed, flexibility and expertise. jpidd5ca5d3jm jpit0834jm jpiy26jm