Reception Manager (m/f) 100%

Job Profile – Reception Manager Department: Reception / Front Office Reporting line: Under the responsibility of the Hotel Manager or the General Manager. Workplace: Luxury hotel establishment – 5-star Hotel, private residences, and prestige chalets. Contract type • Seasonal CDD • Full time • Variable hours including weekends, public holidays, and peak activity periods Job Mission The Reception Manager is responsible for the organization, coordination, and smooth running of the Reception service. He/She guarantees a personalized welcome and excellence in service throughout the clients' stay, in accordance with the establishment's standards. He/She supervises the Front Office teams, ensures the quality of the customer experience, and ensures efficient management of daily operations. Main Responsibilities: ## Team Management • Supervise, motivate, and support Receptionists, Guest Relations Agents, Night Auditors, and other Front Office collaborators. • Organize schedules and ensure optimal staff distribution. • Recruit, integrate, train, and support new collaborators. • Develop team skills through regular follow-up and training actions. • Carry out performance evaluations and set individual objectives. Operational Management • Supervise daily reception operations. • Guarantee the fluidity of client arrivals, departures, and stays. • Ensure proper management of reservations, special requests, and client files. • Control billing, collection, and cash closing procedures. • Ensure room management in coordination with Housekeeping and other departments. Customer Experience • Guarantee a warm, personalized, and professional welcome. • Ensure a high level of customer satisfaction throughout the stay. • Manage complaints with diplomacy, efficiency, and responsiveness. • Anticipate client needs and propose suitable solutions. • Ensure compliance with service standards specific to luxury hospitality. • Inter-departmental Coordination • Collaborate closely with Housekeeping, Concierge, Catering, Spa, Maintenance, and Revenue Management teams. • Participate in operational meetings. • Ensure fluid communication between different services. • Administrative and Financial Management • Control cash operations and daily reports. • Ensure the accuracy of client data and billing operations. • Participate in monitoring performance indicators (occupancy, ADR, RevPAR, customer satisfaction, etc.). • Contribute to budget compliance and revenue optimization. • Quality and Compliance • Guarantee compliance with internal procedures, confidentiality policies, and data protection. • Ensure compliance with safety rules and emergency procedures. • Control the application of the establishment's quality standards. • Participate in quality audits and implement corrective actions. Required Profile ## Education • Degree in hospitality, tourism, or hotel management (Hotel School, Bachelor, or equivalent). • Any additional training in management is an asset. Experience • Minimum 3 to 5 years of experience in Front Office. • Proven experience in a supervisory role in reception. • Imperative experience in a high-end or luxury hotel establishment (4 or 5 stars). Technical Skills • Excellent mastery of reception operations. • Good knowledge of hotel management software (PMS such as Opera, Protel, Mews or equivalent). • Mastery of Microsoft Office tools. • Knowledge of reservation, billing, and collection management techniques. • Good understanding of hotel performance indicators. • Personal Skills • Leadership and ability to unite a team. • Excellent presentation. • Sense of customer service. • Organization and rigor. • Excellent communication skills. • Management of priorities and emergency situations. • Diplomacy and discretion. • Spirit of initiative. • Result orientation. • Attention to detail. Languages • Fluent French and English (oral and written). • A third language is an asset (German, Italian, Spanish, Russian, or Arabic depending on the clientele). Special Conditions • Variable hours, including weekends and public holidays. • Possible participation in on-call duties or standby. • Compliance with the establishment's presentation standards and uniform. • Absolute respect for the confidentiality of client-related information. • Performance Objectives • Guarantee an excellent customer experience. • Maintain a high level of customer satisfaction and loyalty. • Optimize the performance of the Reception service. • Develop team skills. • Ensure compliance with internal procedures and quality standards. • Contribute to the economic performance and the prestige image of the establishment. • Desired Qualities • Leadership. • Sense of excellence. • Customer orientation. • Team spirit. • Rigor. • Reactivity. • Availability. • Professionalism. • Adaptability. • Sense of responsibility.