Technical Customer Service / Clerk 80-100% (m/w/d)

Customer service. Technology. Specialist dealers. Mass production. And solutions that really fit. You understand products not only on paper, but also in application. You can read technical drawings, assess installation situations, answer customer questions in a comprehensible manner, and derive suitable solutions. You remain calm when it gets complex, think along, and ensure that consumers, specialist dealers, and distribution partners are actively supported. SMART Insektenschutz is a leading dealer for high-quality sun and insect protection in Switzerland. For 15 years, we have been setting digital standards in our industry with a web shop, lead management, digital processes, and a strong specialist dealer network. We work exclusively with Neher, the best system for sun and insect protection on the market, and offer solutions that convince in terms of quality, technology, and optics. That's why we're looking for a: Technical Customer Service / Clerk 80-100% (m/w/d) Your role and tasks You will become the most important contact person for technical questions, customer concerns, specialist dealer support, and internal order support. You will advise by phone and in writing, help with product selection, support with assembly questions, and find customer-oriented solutions for special productions. Your goal is clear: customers, specialist dealers, and distribution partners should be supported in a technically competent, comprehensible, and solution-oriented manner. Specifically, this means: Telephone and written advice on product questions, assembly questions, complaints, and service cases Active entry and verification of orders as well as clarification of technical queries or complaints directly with the supplier Support with offers, technical documentation, assembly instructions, and maintenance of customer and order data in our ERP and CRM system Introduction of new specialist dealers or conducting repeat courses for existing partners with recurring daily training sessions A leading function for product innovations and further developments in cooperation with the supplier and system provider What you bring You can explain technical questions in a comprehensible manner, enjoy customer contact, and work reliably, organized, and solution-oriented. Specifically, you bring: Mandatory: Completed technical basic training, preferably as a carpenter EFZ, metalworker EFZ, window builder EFZ, or similar orientation Experience in technical customer service, internal service, or customer consulting is an advantage, ideally in the construction industry, window construction, sun protection, or insect protection Understanding of technical drawings, mass production, and installation situations, as well as the ability to explain technical facts in a comprehensible manner Secure handling of Microsoft Office, affinity for digital working tools, and experience with ERP and CRM systems are an advantage Friendly, professional, and secure appearance, very good German language skills in word and writing, and additional languages such as French, Italian, or English are an advantage What awaits you at SMART You can expect a technical and customer-oriented role at the interface of customer service, specialist dealers, distribution partners, suppliers, and internal internal service. You will work with custom-made products, technical solutions, and concrete customer concerns. With us, it's not about standard answers, but about thorough clarifications, comprehensible communication, and solutions that work in practice. With us, you get: A role with direct customer, specialist dealer, and distribution partner contact Technical tasks around custom-made insect protection systems and interior sun protection solutions Close cooperation with internal service, suppliers, and distribution partners An environment where product selection, measurements, installation situations, and special productions are part of everyday life The opportunity to actively shape processes, service services, and technical documents Workplace: 9512 Rossrüti near Wil (home office possible) Does that sound like you and for you? Then let's definitely talk. Send us your application simply by email to info@smart-insektenschutz.ch. We are particularly interested in what technical experience you bring, how you support customers and specialist dealers, and why the connection of technology, consulting, customer service, and custom-made insect protection solutions appeals to you. Swiss-Trade GmbH | Freudenbergstrasse 5 | 9512 Rossrüti T. +41 71 571 20 55 W. www.smart-insektenschutz.ch M. info@smart-insektenschutz.ch