Team Leader - Contact Center FR/ALL

• 23 June 2026 • 80 - 100% • Temporary • Geneva ALBEDIS is a leading Swiss recruitment partner, specialized in connecting talents and companies across a wide range of sectors, from support positions to management functions. A member of Interiman Group, ALBEDIS relies on the combined expertise of its partner brands to cover areas such as architecture and real estate, finance, IT, life sciences, law, or human resources, with a presence throughout Switzerland (Berne, Geneva, Lausanne, Zurich). Team Leader - Contact Center FR/ALL # Description of the company For one of our clients, based in Geneva, we offer a position of Team Leader - Contact Center FR/ALL Activity rate 100% Job description Your challenges Ensure the management and development of a team of around 10 customer advisors, creating a motivating, collaborative, and progressive work environment. Guarantee exemplary service quality and a consistent member experience with the high standards of TCS, embodying an authentic and sustainable service culture. Manage daily operational activity: monitoring flows, prioritizing, allocating resources, and active presence on the ground to support the team. Analyze the Contact Center's key indicators (quality, efficiency, resolution) and turn this data into concrete actions for continuous improvement. Encourage responsible commercial performance based on advice and relevance: propose the right product at the right time, respecting the member's real needs. Actively contribute to the recruitment, integration, and support of employees, while ensuring fluid and structured internal communication. Profile sought What you bring Commercial training or equivalent, complemented by confirmed experience in customer service and team management, ideally within a Contact Center. A keen sense of human relations, a natural ability to unite and a sincere willingness to support your employees in their development. A balanced results-oriented approach: you know how to set a clear course, mobilize your team, and maintain a high level of quality. A solid organization, a strong sense of responsibility, and good mastery of CRM tools as well as an understanding of KPIs related to quality and efficiency. A proactive, structured, and solution-oriented posture, with ease in managing priorities and making operational decisions. An excellent command of French or German (Swiss), as well as very good knowledge of the other language.